Welcome to the SpendMend Blog! You’ll find tips & tricks, best practices, educational information and much more! Authored by SpendMend’s talented team and featured guests, new blogs are published often, so make sure to visit often and share your favorites with your colleagues.

How Hospitals Can Get Top Dollar for Their Surplus Medical Equipment

How Hospitals Can Get Top Dollar for Their Surplus Medical Equipment

By Tyson Zullo – Director of Operations, Mazree by SpendMend Hospitals and health systems often have surplus medical equipment sitting unused in storage, from retired imaging systems and surgical equipment to monitors, beds, and other high-value assets. When an asset...

Recognizing the People Who Keep Healthcare Moving

Recognizing the People Who Keep Healthcare Moving

By Danielle Adamson, Senior VP, Strategic Accounts & Client Value, SpendMend October 4–10 is National Health Care Supply Chain Week, an opportunity to recognize the professionals whose work keeps healthcare organizations operating and prepared to care for their...

One Month In: Why SpendMend’s Work Matters

One Month In: Why SpendMend’s Work Matters

By Rob Proctor, Chief Commercial Officer, SpendMend One month ago, I joined SpendMend because I saw the potential to help healthcare organizations strengthen their financial performance. After spending my first several weeks with our employees and clients, I am even...

Holy Milestone, Batman! 340B Unscripted Reaches Episode 100

Holy Milestone, Batman! 340B Unscripted Reaches Episode 100

By Rob (Hoopi) Nahoopii, PharmD, MS, 340B ACESVP of Pharmacy Services | SpendMend In 1967, the original Batman television series reached its 100th episode with “The Unkindest Tut of All.” The TV Show, Friends called its milestone “The One Hundredth.” Seinfeld...

Healthcare Cost Optimization: Important Then. Urgent Now.

Healthcare Cost Optimization: Important Then. Urgent Now.

A 90-Day Perspective from SpendMend CEO Trey Cook Three months ago, I wrote about why I joined SpendMend and why I believed the company had reached an important moment in its history. After spending my first 90 days listening to clients, meeting with healthcare...

Costly Blind Spots in Purchased Services

Costly Blind Spots in Purchased Services

The Contracts That Supply Chain Never See May Be Costing Your Health System Millions By Erika Oweida, MHA, Director of Client Delivery & Engagement, SpendMend Some of the biggest opportunities to reduce purchased services costs aren't waiting to be uncovered in...

340B Has Never Been More Important. Or More Complicated.

340B Has Never Been More Important. Or More Complicated.

By Nick Gnadt, PharmD, 340B ACE, Director of Pharmacy Professional Services, SpendMend For more than 30 years, the 340B Drug Pricing Program has played a vital role in helping safety-net providers stretch scarce resources and continue serving the patients and...

AI-Driven Compliance Audits: How Hospitals Can Prepare

AI-Driven Compliance Audits: How Hospitals Can Prepare

By Alan Brander, RN BSN BSW MBA/HCM FACHE HCAP, SVP of Clinical Services Compliance hasn't become more complicated. It's become more visible. AI-driven compliance audits are changing how hospitals are identified for billing compliance, Medicare overpayment reporting,...

Five Questions to Ask Any AI-Powered Profit Recovery Firm

Five Questions to Ask Any AI-Powered Profit Recovery Firm

By David Hewitt, Senior VP of Sales Right now, every recovery vendor in healthcare is saying the same thing: AI-powered, machine learning, intelligent automation. Read five websites and you'll see the same promises five times. And here's the uncomfortable truth......

What Procure-to-Pay Transformation Actually Looks Like

What Procure-to-Pay Transformation Actually Looks Like

By Scott Skrzypczak, AVP - Operations and Procure-to-Pay, Northwell Health This spring, I had the opportunity to speak at the IDN Spring Conference in Orlando alongside Brandon Droz, Vice President of Supply Chain Services at SpendMend. Our session focused on...

Why SpendMend. Why Now.

Why SpendMend. Why Now.

By Trey Cook, Chief Executive Officer Earlier this month, SpendMend publicly announced my appointment as Chief Executive Officer. I have now been in the role for seven weeks, and I've spent much of that time doing exactly what I said I would do: listening. I've met...

A Milestone Sweeter Than Honey

A Milestone Sweeter Than Honey

By Leeann Mercado, Operations & Administrative Coordinator - Mazree How often do you stop and think about the number 50,000? It's big enough to feel significant but abstract enough that it's hard to picture. Here's one way to make it real: a single thriving...

The Visibility-to-Action Gap for Non-Labor Spend

The Visibility-to-Action Gap for Non-Labor Spend

By Michelle Gustafson, Director of Spend Optimization I'll admit it. When I was in high school, my friends and I spent a lot of time at the mall. And one of my guilty pleasures was browsing the racks at The Gap. I had it all. The jeans, the sweaters, the whole thing....

From Disposal to Impact: A New Path for Explanted Cardiac Devices

From Disposal to Impact: A New Path for Explanted Cardiac Devices

By Alan Brander, RN BSN BSW MBA/HCM FACHE HCAP, SVP of Clinical Services At SpendMend, we spend a lot of time helping hospitals improve compliance and visibility across the healthcare cost cycle. But sometimes, the biggest opportunities come from rethinking what we’ve...

From Overlooked to Optimized: Elevating Indirect Spend Strategy

From Overlooked to Optimized: Elevating Indirect Spend Strategy

By Michelle Gustafson, Director of Spend Optimization at SpendMend Recently, I had the pleasure of speaking on a webinar with Mark Anway, Vice President of Supply Chain at OU Health. Mark and I have worked together over the years, and I’ve always appreciated his...

What Healthcare Supply Chain Leaders Are Prioritizing for 2026

What Healthcare Supply Chain Leaders Are Prioritizing for 2026

By  Brandon Droz, Vice President of Supply Chain Services, SpendMend Recently, Strategic Marketplace Initiative (SMI) published the results of a member survey identifying the Top 3 Healthcare Supply Chain Priorities for 2026. The findings are practical, direct, and...

Closing the Visibility Gap in Purchased Services

Closing the Visibility Gap in Purchased Services

By  Brandon Droz, Vice President of Supply Chain Services, SpendMend Most healthcare leaders have a strong sense of where their money is going until the conversation turns to purchased services. At that point, confidence often gives way to uncertainty. Leaders know...

A Season for Rethinking What We Throw Away

A Season for Rethinking What We Throw Away

By Al Brander, RN BSN BSW MBA/HCM FACHE HCAP, SVP of Clinical Services A few months ago, a Med Device customer asked me a straightforward question. They were updating their Policy and Procedure for disposing of pacemakers and implantable cardiac defibrillators in...

The Operational Reality: Why ERI and RRI Confusion Persists

The Operational Reality: Why ERI and RRI Confusion Persists

By Al Brander RN BSN BSW MBA/HCM FACHE HCAP, SVP of Clinical Services Inside Cath Labs, EP Labs, and Neuro ORs, generator replacements are routine. But the interpretation of device status indicators is anything but consistent. ERI (Elective Replacement Indicator)...

CSC Wins, Fails, and Fixes — Three Takeaways that Matter

CSC Wins, Fails, and Fixes — Three Takeaways that Matter

By  Matt Parker, PharmD, MHA, 340B ACE — VP, Pharmacy Services, Trulla Healthcare leaders are under relentless pressure to do more with less—reduce drug spend, optimize staff time, and create consistency across sprawling systems. That’s why the CSC (Consolidated or...

Moving Beyond Manual Rebate Management: A Smarter Path for IDNs

Moving Beyond Manual Rebate Management: A Smarter Path for IDNs

By  Tony Thornton, Regional Vice President, SpendMend In large, complex IDNs, rebates are supposed to protect margin. Too often, they do the opposite. When rebate programs are tracked with spreadsheets, email threads, and siloed portals, dollars slip away, timing gets...

Washington State Sales Tax Changes Effective October 1st

Washington State Sales Tax Changes Effective October 1st

By  Scott Hale, Sales & Use Tax Manager, SpendMend Beginning October 1st, significant changes are coming regarding the way sales tax is applied in Washington State. These changes—driven by ESSB 5814—will affect a broad range of services and, in turn, all...

50,000 Downloads: Reflecting on the Journey of 340B Unscripted

50,000 Downloads: Reflecting on the Journey of 340B Unscripted

By  Robert Nahoopii, PharmD, MS, ACE, Senior Vice President, SpendMend – Pharmacy Solutions Division This past week, I learned that the 340B Unscripted podcast crossed the 50,000-download milestone. That number may not sound huge in the world of mainstream media, but...

3 Ways Automation Is Revolutionizing Pharmacy Procurement

3 Ways Automation Is Revolutionizing Pharmacy Procurement

By  Jake Thompson, PharmD, MS, 340B ACE, Vice President-Pharmacy Services Pharmacy procurement is increasingly complex with high drug volumes, fluctuating prices, multiple suppliers, and the pressure to maintain compliance, especially within the 340B program. Buyers...

Why Mazree Joining SpendMend Is the Right Fit

Why Mazree Joining SpendMend Is the Right Fit

By Curtis McEntire, Chief Product Officer, SpendMend Earlier this week, Mazree officially became part of SpendMend. It’s a big moment, both a natural next step for Mazree and a meaningful leap forward for the health systems we serve. This move marks a major milestone...

Tariffs and the Growing Strain on Health Care Supply Chains

Tariffs and the Growing Strain on Health Care Supply Chains

By  David Hewitt, Regional Vice President of Sales There’s been a lot of confusion—and a fair amount of concern—around the new wave of tariffs introduced this year. The situation is evolving rapidly, and it’s clear that healthcare leaders can’t afford to tune it out....

The Best Time to Run a Profit Recovery Audit? It’s Not When You Think

The Best Time to Run a Profit Recovery Audit? It’s Not When You Think

By  Andrew Brandenburg, Regional VP of Sales Healthcare leaders often ask, “When is the right time to run a profit recovery audit?” The most common response is: “We’ll do it later, when things settle down.” But here’s the truth: That “right” time never comes. Health...

IMS or WMS: Which One Does Your CSC Actually Need?

IMS or WMS: Which One Does Your CSC Actually Need?

By Matt Parker, PharmD, MHA - VP of Trulla As Consolidated Service Centers (CSCs) have become one of the leading strategies for generating cost savings and operational efficiencies for health systems across the country, many pharmacy leaders are now in various stages...

Making Rebate Management Easier, Smarter, and More Profitable

Making Rebate Management Easier, Smarter, and More Profitable

By Jonas Langvad, VP of Product – Rebate Insight, SpendMend Every day, we’re working alongside our clients—listening, learning, and making key improvements to help them manage rebates more effectively. We know rebate programs can be complex, and missing deadlines or...

Why HITRUST i1 Certification Matters to Healthcare—And to Us

Why HITRUST i1 Certification Matters to Healthcare—And to Us

By  Jeff Streelman, VP of Information Security at SpendMend At SpendMend, we’ve always believed that protecting sensitive data is foundational—not optional. Healthcare organizations trust us to handle their most critical information across pharmacy, finance, supply...

A Fresh Look at Purchased Services: Spring into Smarter Spend

A Fresh Look at Purchased Services: Spring into Smarter Spend

By  David Hewitt, Regional VP of Sales Spring is the season for clearing out clutter, scrubbing away buildup, and making space for what matters—both at home and in your health system. It’s also the ideal time to clean out and optimize the overlooked areas in your...

The Dark Data Problem in Healthcare Purchased Services Spend

The Dark Data Problem in Healthcare Purchased Services Spend

By Michael Williams, Managing Director Purchased Services account for nearly half of a health system’s non-labor spend, making them one of the most significant cost drivers in healthcare. Yet, unlike medical supplies and pharmaceuticals—where purchasing is structured,...

Introducing: Trulla Tuesday

Introducing: Trulla Tuesday

By Jake Thompson, PharmD, MS, 340B ACE, Vice President-Pharmacy Services How often do you “stop to smell the roses?” Here at Trulla, we are not very good at that. We work tirelessly every day implementing the next location for our clients or the new enhancement...

Thanksgiving Gratitude: Honoring Our Healthcare Heroes

Thanksgiving Gratitude: Honoring Our Healthcare Heroes

By : Kylee Ayar, Marketing Manager As we gather around tables this Thanksgiving, it’s a time to reflect on the blessings in our lives and express gratitude. At SpendMend, we’re especially thankful for the healthcare heroes who work tirelessly to improve the well-being...

Is Your 2025 Cost-Savings Plan Ready to Deliver Long-Term Results?

Is Your 2025 Cost-Savings Plan Ready to Deliver Long-Term Results?

By Denise Bisogno, Business Development Manager How Does Your 2025 Cost Savings Plan Set You Up for Success? As we approach 2025, the healthcare industry is abuzz with talk of new technologies, AI, and non-traditional patient care models. While these innovations offer...

SpendMend’s Impact at the Bee Brave 5K

SpendMend’s Impact at the Bee Brave 5K

By  Hannah Geelhoed, Creative Marketing Specialist October is a special month for SpendMend. For the past 8 years, our team has proudly participated in the annual Bee Brave 5K, a community-organized event that raises funds and awareness for breast cancer research...

The Essential Role of Recovery Audits in Healthcare

The Essential Role of Recovery Audits in Healthcare

By  Kylee Savage, Marketing Manager The healthcare industry is fraught with financial complexities, regulatory demands, and constant changes that can expose organizations to risks and inefficiencies. A Recovery Audit is an essential tool that helps healthcare systems...

Reflection: Joining an All-Star team

Reflection: Joining an All-Star team

By Kevin Tierney, Pharmacy Client Manager When I joined SpendMend as a Pharmacy Client Manager in April 2024, I knew I was stepping into a company with a strong reputation for client success and a commitment to excellence. After more than 90 days on the job, I’m...

Maximizing Value and Minimizing Costs in Healthcare Finance

Maximizing Value and Minimizing Costs in Healthcare Finance

By Denise Bisogno, Business Development Manager In recent years, the role of the Healthcare CFO has expanded significantly, taking on new responsibilities and challenges. The need to fund and leverage new technologies, such as AI and automation-driven solutions, has...

The Secrets to a Successful Asset Recovery Review

The Secrets to a Successful Asset Recovery Review

By Paul Losiewicz, Asset Recovery Manager Asset Recovery, often called unclaimed property, involves reclaiming financial assets that have gone unclaimed by individuals or organizations. These assets can range from uncashed checks to forgotten stock dividends and...

Reflecting on SpendMend’s Annual Company Meeting

Reflecting on SpendMend’s Annual Company Meeting

By  Al Brander, SVP of Clinical Services Last week, I had the pleasure of attending SpendMend's annual company meeting in Grand Rapids, MI. It's always a joy to catch up with colleagues, share experiences, and forge deeper connections. These meetings are an invaluable...

SpendMend: The Gold Medal Solutions for IDNs

SpendMend: The Gold Medal Solutions for IDNs

By  Kylee Savage, Marketing Manager As the world gathers for the Olympics, the spirit of competition, excellence, and teamwork is on full display. At SpendMend, we channel that same spirit into our work with Integrated Delivery Networks (IDNs). Just like elite...

Facing the Healthcare Hot Seat: Are Your Spend Analytics Up to Par?

Facing the Healthcare Hot Seat: Are Your Spend Analytics Up to Par?

By Denise Bisogno, Business Development Manager You’re on the healthcare hot seat: How would you answer these questions (. . . and do you like your answers?) Do you have deep visibility into your annual spend data? How successful are your current analytics solutions...

Illuminating Dark Data: Reducing Healthcare Costs and Improving Care

Illuminating Dark Data: Reducing Healthcare Costs and Improving Care

By  Teri Harkins, Vice President Strategic Accounts In the healthcare industry, "dark data" refers to data that becomes difficult to access or interpret, limiting insights for decision-making and strategy.  This can include data from electronic health records, vendor...

The Case for 90-day Mending Audits

The Case for 90-day Mending Audits

By  David Hewitt, RVP of Sales As of seven years ago, SpendMend had 64 clients and nearly every one of them (over 90%) were doing a traditional profit recovery audit. Meaning, we were performing a review on our client’s historical AP data. Typically, we would go back...

Expanding Healthcare Support to Smaller Hospitals

Expanding Healthcare Support to Smaller Hospitals

By Curtis McEntire, VP of Trulla Solutions, SpendMend Pharmacy SpendMend recently introduced a strategic expansion of Trulla, our acclaimed pharmacy analytics and procurement software, with a broader focus that now includes smaller hospitals. This move represents a...

Delivering Unprecedented Savings: The Journey of Trulla

Delivering Unprecedented Savings: The Journey of Trulla

By Jake Thompson, VP of Pharmacy Solutions and Strategy, SpendMend Pharmacy I've been fortunate to witness firsthand the transformative journey of Trulla. Founded in 2018 and acquired by SpendMend in 2022, the overall goal of the software has been to simplify pharmacy...

Bridging the Gap: How Recovery Audits Transform Healthcare Finance

Bridging the Gap: How Recovery Audits Transform Healthcare Finance

By  Brad Passell, VP, Strategic Accounts & Client Value In a recent webinar, we dived into the world of recovery audits in healthcare finance, with industry experts Judy Kogut-O'Connell, Rene Gurdian Jr, and Candice M. Pytlik sharing their valuable insights. As a...

Five Lessons Learned from the SpendMend 2024 Sales Summit

Five Lessons Learned from the SpendMend 2024 Sales Summit

By  Tom Flynn, VP of Marketing Last week, the SpendMend Sales, Marketing, and Account Management teams traveled to Chicago for a three-day Sales Summit. It was a week filled with awards, training, team-building, and strategic planning, setting the tone for an exciting...

The Importance of a Recovery Audit in Healthcare

The Importance of a Recovery Audit in Healthcare

By  David Hewitt, Senior VP of Sales A recovery audit in healthcare is an assessment of a healthcare system or hospital's financial processes and transactions. The goal of this audit is to identify opportunities to improve efficiency and recover any overpayments or...

The Revolution of Rebate Management in Healthcare Supply Chains

The Revolution of Rebate Management in Healthcare Supply Chains

By  Jonas Langvad, VP of Product – Rebate Insight, SpendMend In the dynamic world of healthcare supply chains, innovation is a constant. Over the years, we've seen significant changes that have transformed various facets of this industry. One of these transformations...

The Top 7 Changes to Expect in Healthcare in 2023

The Top 7 Changes to Expect in Healthcare in 2023

By  Al Brander, CSO The healthcare industry is constantly evolving, and 2023 promises to bring a number of significant changes and developments. Here are the Top 7 changes to expect in healthcare in 2023: Increased adoption of telehealth services: The COVID-19...

Industry Trends and Predictions for the Future of Hospital Finance

Industry Trends and Predictions for the Future of Hospital Finance

By  Al Brander, CSO In this article, we will explore some of the key trends and predictions shaping the future of hospital finance, including the increasing cost pressure; the greater reliance on data analytics; changes in payment models: and the rise of telehealth....

The Role of AP Recovery Audits in ERP Upgrades and Implementations

The Role of AP Recovery Audits in ERP Upgrades and Implementations

By  Andrew Brandenburg, MBA Healthcare organizations face unique challenges when upgrading and/or implementing new ERP systems. These challenges include control gaps, legacy data inconsistencies, inefficient procurement processes, etc. An effective way to address...

The Key Pressure Points of Financial Leakage Healthcare

The Key Pressure Points of Financial Leakage Healthcare

Written By:  Kylee Savage, Marketing Manager, ksavage@spendmend.com   The Three C’s The healthcare industry experiences some of the highest rates of financial leakage and (subsequent profit recovery) due to three key pressure points:  Complexity, Compliance and...