Lisa and the VIE Healthcare team did an outstanding job on an expense reduction initiative at the Hospital for Special Surgery. The VIE Healthcare team worked closely with HSS staff to identify and implement significant cost-saving opportunities. Based upon their thoroughness, persistence, professionalism, and results delivered, I highly recommend the services provided by Lisa and the VIE Healthcare organization.

Not only did failures in a previous audit firm’s process result in lower recovery, but also some of the ‘claimed’ recovery dollars had to be paid back to vendors due to rejections. SpendMend has worked with vendors to ensure accurate, valid, approved claims; with better results.

We engaged VIE Healthcare to assist us in evaluating and reducing our purchased services spend, a growing segment of our operating expenses. Their patented methodology to compare actual spend to contract spend, using line-item invoice detail, helped us recover hundreds of thousands of dollars related to inaccurate billing. Further, they’ve been responsible for well over a million dollars in cost savings by partnering with us to evaluate our rates against market rates for services, ultimately leading to re-negotiated terms with our vendors, and I anticipate more to come as we continue our work with VIE. I couldn’t be more pleased with their approach and results.

VIE Healthcare’s measurable cost impact on our organization’s bottom line was both immediate and sustaining. I could actually see the implemented savings documented on the invoice level. VIE Healthcare brought a level of professionalism, creativity, and drive that was infectious to the management leadership throughout our organization and led to many successful cost savings initiatives for the Health System. The dual vertical and horizontal communication approach VIE Healthcare took with the staff and management unified our organization and fostered efficient and effective results. VIE Healthcare focused on many of the high-cost areas within our organization, including the Cardiac Cath Lab, OR, Laboratory, and Radiology, and was able to create substantial savings in each. In addition, VIE’s unmatched expertise in Purchased Services generated significant reductions in challenging areas such as Clinical Engineering, Dietary, and IT.

SpendMend is a non-intrusive asset and great to work with; they build relationships with their clients and truly understand the Procure-to-Pay process.

The SpendMend Client Portal allows me to review claims whenever I want – 24 hours a day – on my schedule; and without receiving stacks of paper, which makes the distance between our offices no problem.

I think the SpendMend staff is top notch and very professional and very knowledgeable. I work hand in hand with your people and I think you have great people and a great culture.

Materials managers are always looking to maximize value for their organizations. At Cape Regional Health System, we wanted to have an independent set of eyes review our supply chain spend to provide us with national best practices and benchmarks. Best practices and benchmarks that are objective and independent, based on a thorough understanding of the healthcare supply chain. We weighed our options and selected VIE. Their program and people fit well for us. They were experienced, professional, and worked quickly to identify opportunities for significant cost reductions.

If our team is finding money from recovery audits then I know there are many other non-profit hospital systems that would find value in executing this work as well.

SpendMend’s innovative process appears to leave no stone unturned and has identified
and recovered significant dollars.

I have worked with VIE Healthcare in my past two organizations, and they were highly effective in identifying and achieving cost savings opportunities in Clinical, Financial, and Operational Purchased Services. They have strong capabilities in price benchmarking, contract reviews, spend data analytics, and the ability to develop a negotiation strategy that can be implemented for deep cost savings. If your organization is looking for a cost-saving partner, I recommend VIE Healthcare.